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Practical Benchmarking(1st Edition)
A Manager's Guide to Creating Competitive Advantage
by Sarah Cook
Paperback, 240 Pages, Published 1997 by Kogan Page Ltd
ISBN-13: 978-0-7494-2227-1, ISBN: 0-7494-2227-0

"In recent years, companies have been investing a great deal of time and money in benchmarking, a trend which looks set to continue. Highly versatile, this practice can be adapted to fit a range of demands, from measuring business performance to improving competitiveness. As more companies feel its influence, managers are increasingly eager to familiarise themselves with benchmarking systems. Offering a step-by-step guide to implementing ..."

The Workers' State Meets the Market(1st Edition)
Labour in China's Transition (Journal of Development Studies)
by Sarah Cook, Margaret Maurer-Fazio
Hardcover, 200 Pages, Published 1999 by Routledge
ISBN-13: 978-0-7146-4942-9, ISBN: 0-7146-4942-2

The Workers' State Meets the Market
Labour in China's Transition (Journal of Development Studies) [Paperback] Cook, Sarah and Maurer-Fazio, Margaret
by Editor-Sarah Cook, Margaret Maurer-Fazio
Paperback, 200 Pages, Published 1999 by Routledge
ISBN-13: 978-0-7146-8001-9, ISBN: 0-7146-8001-X

Cuadernos de la academia. En torno a Bunuel
by Sarah Cook
Paperback, Published 2000 by Universidad De Alcala De Henares
ISBN-13: 978-1-138-25620-0, ISBN: 1-138-25620-X

Communication Skills
(Trainer's Activity Packs)
by Sarah Cook
Hardcover, 325 Pages, Published 2000 by Fenman Ltd
ISBN-13: 978-1-903310-01-4, ISBN: 1-903310-01-6

Customer Care(3rd Edition)
How to Improve Competitiveness, Staff Motivation and Profitability in Today's Service Driven Organization
by Sarah Cook
Paperback, 224 Pages, Published 2000 by Kogan Page
ISBN-13: 978-0-7494-2075-8, ISBN: 0-7494-2075-8

"For more details see article by Chris Daffy 'In Search of Excellence' in Customer Service Management, June 1996. 3 'When Missionary Zeal Falls Flat' by Philip Sadler, Director, July 1993. 4. 'Navigating a bumpy road' by Harvey Bennett, ..."

Customer Care
How to Improve Competitiveness, Staff Motivation
by Sarah Cook
Paperback, 215 Pages, Published 2000 by Kogan Page
ISBN-13: 978-0-7494-3236-2, ISBN: 0-7494-3236-5

"A comprehensive action plan for developing a quality-driven customer care programme."

Customer Care
How to Create an Effective Customer Focus
by Sarah Cook
Published 2000
ISBN-13: 978-0-585-38446-7, ISBN: 0-585-38446-0

Compendium of Questionnaires and Inventories Vol. 1(Loose Leaf)
by Sarah Cook
Hardcover, 200 Pages, Published 1999 by Gower Publishing Company
ISBN-13: 978-0-566-08088-3, ISBN: 0-566-08088-5

The Changing Pattern of Poverty in China
Issues for Research and Policy (IDS Working Paper)
by Sarah Cook
Paperback, Published 1998 by Institute Of Development Studies
ISBN-13: 978-1-85864-222-2, ISBN: 1-85864-222-1

Health and Poverty
A Gender Analysis: BRIDGE Report 46
by Zoe Oxaal, Sarah Cook
Paperback, 25 Pages, Published 1998 by Institute Of Development Studies (Ids)
ISBN-13: 978-1-85864-242-0, ISBN: 1-85864-242-6

The Facilitation Toolkit
24 Tried and Tested Sessions, Including the Role of the Facilitator, the Skills of Facilitation and Facilitation in Practice (Loose Leaf)
by Sarah Cook
Loose Leaf, 218 Pages, Published 1997 by Fenman Ltd
ISBN-13: 978-1-872483-36-8, ISBN: 1-872483-36-4

Customer Care
by Sarah Cook
Paperback, Published 1997 by Kogan Page Ltd
ISBN-13: 978-0-7494-2049-9, ISBN: 0-7494-2049-9

Perfect Empowerment
(The Perfect Series)
by Sarah Cook, Steve Macaulay, Steve Macauley, Steve Mccaulay
Paperback, 96 Pages, Published 1996 by Arrow
Import
ISBN-13: 978-0-09-966981-4, ISBN: 0-09-966981-1

"This book describes the technique, how to plan for it, leading the process, training and development, achieving empowerment through teamwork, and empowerment in action."

The Chinese Economy under Transition
(Studies on the Chinese Economy)
by Sarah Cook, Shujie Yao, Juzhong Zhuang
Hardcover, 325 Pages, Published 2000 by Palgrave Macmillan
ISBN-13: 978-0-312-22621-3, ISBN: 0-312-22621-7

"This wide ranging collection of essays addresses many important issues in China's economy under transition, from grain production and trade, to the development of township enterprises, the restructuring of state-owned enterprises, the emergence of big business, money demand, and consumption behavior. The contributors provide insightful analysis and discussions of economic policies, illuminating the institutional context within which ref ..."

The Chinese Economy Under Transition
(Studies on the Chinese Economy)
by Sarah Cook, Shujie Yao, Juzhong Zhuang
Hardcover, 352 Pages, Published 2000 by Palgrave Macmillan
International Edition
ISBN-13: 978-0-333-71675-5, ISBN: 0-333-71675-2

"This book consists of a number of papers presented to the Chinese Economic Association (UK) Annual Conferences in the late 1990s. They address many important issues in China's economy under transition. The book consists of three parts: industrial restructuring and enterprise reform; the rural sector - agricultural develop-ment and industrialization; and modelling transition and structural change. In addition to the analyses of specific ..."

Paint Recipes
(Around the House)
by Jocasta Innes, Sarah Delafield-Cook
Hardcover, 96 Pages, Published 1997 by Bulfinch Press
ISBN-13: 978-0-8212-2451-9, ISBN: 0-8212-2451-4

An Uncommon Soldier(1st Edition)
The Civil War Letters of Sarah Rosetta Wakeman, alias Pvt. Lyons Wakeman, 153rd Regiment, New York State Volunteers, 1862 - 1864
by Sarah Rosetta Wakeman, Lauren Cook Burgess, James M. Mcpherson, Lauren M. Cook
Paperback, 128 Pages, Published 1995 by Oxford University Press
ISBN-13: 978-0-19-510243-7, ISBN: 0-19-510243-6

The Chinese Economy Under Transition
by Sarah Cook, Shujie Yao, Juzhong Zhuang
Ebook, 325 Pages, Published 2000 by Springer
ISBN-13: 978-0-230-28816-4, ISBN: 0-230-28816-2

"Krugman, P. (1995) `Does Third World Growth Hurt First World Prosperity?', in K. Ohmae (ed.), The Evolving Global Economy ± Making Sense of the New World Order, (Boston, Man: Harvard Business School Publishing,), pp. 113±27. Krugman, P. (1996) Pop Internationalism (Cambridge, Man: MIT Press). Lall, S. ( 1990) Building Industrial Competitiveness in Developing Countries (Paris: OECD ). Luesby, J. (1995) `The Future Lies in Asia', Finan ..."

Jocasta Innes Around the House
Paint Recipes (Jocasta Innes Around the House)
by Sarah Delafield Cook, Jocasta Innes
Hardcover, 128 Pages, Published 1997 by Macmillan
ISBN-13: 978-0-333-71439-3, ISBN: 0-333-71439-3